COPYRIGHT © 2019 Ei Products Co. Ltd.  & Groovy Shades (M) Sdn. Bhd.

RETURN AND REFUND POLICY

Due to the fact that every Ei Backliners product is 100% individually custom-tailored we manufacture accordingly to the customer’s individual vehicle model, mat material and colour of choice. We DO NOT accept returns for any reason except production error.

 

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us within 24 hours upon receiving your item(s) at SUPPORT@BACKLINERS.COM.MY .

RETURN POLICY FOR CUSTOMIZED PRODUCTS

Your custom-made car mat is addressed to your unique needs, thus we will evaluate from case to case whether a refund is applicable.

 

In the special case of a simple change of mind, as these are customized items, we cannot accept returns and issue refunds.

DAMAGED, FAULTY, OR WRONGLY DELIVERED GOODS

The return policy for damaged, faulty or wrongly delivered goods is valid for both custom products.

 

We will offer you a refund of the full purchase price, including the cost of shipping (delivery and return) if the products: have been damaged on delivery, are in a faulty condition, or have been delivered to you in error.

 

This is provided that the goods are returned to us, and that it is agreed that the items have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.

 

Damaged items must be reported to SUPPORT@BACKLINERS.COM.MY within 24 hours of delivery to be eligible for a refund. Please save your package, take photos, and contact us immediately.

BEFORE RETURNING PRODUCT

Please contact us at support@backliners.com.my with the words “Return BL” and your order number for the email subject line. Your email must specify order number, your name, descriptions of the goods and a description of the issue.

 

Upon agreeing with the reasons behind the return, we will proceed by sending you an email with a Return Label. Unauthorized returns will not be accepted and credited. The acceptance of the return and issuance of a refund is at our discretion.

 

Please make sure you pack the product with our return label clearly and firmly attached to the box. We cannot accept liability for returned goods lost in transit.

 

Upon receiving the return, we will contact you to complete the procedure.

ORDER CANCELLATION

Customized Product Orders: In case you purchased customized products and we have started manufacturing them, we regret that we are not able to carry out the cancellation. In the event the cancellation is requested before manufacturing, you can choose to receive:

 

A refund that amounts to the purchase price, minus a 15% formulation fee.